Frequently Asked Questions

We guarantee 99.9% uptime on all plans, backed by redundant power and network infrastructure. If we fall short, we credit your account proactively — without you having to ask.

Yes — our Business plan supports up to 5 websites and our Pro plan supports unlimited websites using cPanel add-on domains. The Starter plan is limited to 1 website.

Absolutely — we migrate your existing website, databases, and emails from your current host at no extra charge. Downtime is usually under 15 minutes. Just open a support ticket and we'll handle everything.

Registering your domain with us keeps everything — hosting, email, and your domain — in one place, making management simple. We support .co.zw, .zw, .com, .net, and 500+ other extensions. Free WHOIS privacy is included on all eligible TLDs.

Search for your domain in our domain checker, add it to your cart, and complete checkout. Your domain is registered within minutes. Renewals are billed annually and you'll get reminders 30, 14, and 7 days before expiry.

Yes — transfers are straightforward. You'll need your EPP authorisation code from your current registrar. We handle the process and the transfer extends your registration by one year at no extra cost.

Yes — WordPress is our primary platform. We design, develop, and deploy custom WordPress sites including WooCommerce stores, membership sites, and business portfolios. All sites include a training session so you can manage content yourself after launch.

A standard 5-page site typically takes 7–14 business days. A full e-commerce or custom project can take 4–8 weeks. We'll give you a confirmed timeline before work starts.

Yes — all hosting plans include business email on your own domain. Access it via webmail or configure it in Outlook, Gmail, or Apple Mail. Standalone email hosting plans are also available.

We accept Visa / Mastercard, EcoCash, ZimSwitch, and direct bank transfer in both USD and ZWL — one of the easiest hosts to pay locally in Zimbabwe.

Yes — upgrades take effect immediately from your client dashboard with no downtime. The price difference is pro-rated. Downgrades apply at the next billing cycle.

Reach us via live chat on this site, support ticket in your dashboard, WhatsApp, or email at support@wphost.co.zw. Live chat, WhatsApp, and tickets are monitored 24/7.