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We're a real team — reach out any way that suits you and we'll be right there.

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What do you need help with?

Pick a path and we'll highlight the best channel for you.

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Every Channel, One Team

Pick the channel that suits you — the same team is on the other end of all of them.

Sales & Support

WhatsApp

Message us on WhatsApp for the fastest response. Available for sales, billing, and technical support around the clock.

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Sales & Support

Live Chat

Our team monitors live chat around the clock — weekends and public holidays included. Start a conversation instantly from anywhere on our site.

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Sales & Support

Email Us

Drop us a message and we'll get back to you within a few hours. Use the right address to reach the right team.

info@wphost.co.zw — Sales support@wphost.co.zw — Support

Sales & Billing

Call Us

Speak directly with our team during office hours — no robots, no queues.

+263 242 123 456 +263 77 123 4567

Support & Billing

Submit a Ticket

For detailed technical issues or billing disputes, open a support ticket via the client portal. Every ticket is tracked, assigned, and followed through to resolution.

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Support Hours

We are a 100% online business — no walk-ins, no physical address. Everything is handled remotely so you get faster, more flexible support.
Monday – Friday 8:00 AM – 6:00 PM CAT
Saturday 9:00 AM – 2:00 PM CAT
Sunday & Public Holidays Closed
Live Chat & WhatsApp 24 / 7
Email & Ticket Support 24 / 7
In-Person Meetings By Appointment Only

Physical meetings are reserved for urgent situations and require a prior appointment — contact us via WhatsApp or email to arrange one.

Need help right now?

Our support team is standing by. Whether you have a pre-sales question, a billing issue, or a critical technical problem — we've got you covered.

  • WhatsApp is our fastest channel — typically under 5 minutes
  • Email replies within 2–4 business hours
  • Critical hosting issues handled 24/7 — nights, weekends, holidays
  • Payments accepted in USD and ZWL
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Self-Service

Solve It Yourself, Instantly

Many common issues are answered in seconds — no waiting required.

Client Portal

Manage your hosting, domains, invoices, and support tickets all in one place.

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Knowledge Base

Step-by-step guides, video tutorials, and troubleshooting articles written for our platform.

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System Status

Check real-time uptime and incident reports for all WP HOST services and infrastructure.

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FAQ

Common Questions

If your question isn't here, just ask us on WhatsApp or live chat.

WhatsApp is our fastest channel — we typically reply within 5 minutes during the day, and our team monitors it overnight too. For less urgent matters, email or a support ticket works great.

Live chat, WhatsApp, and email are monitored 24/7 — including weekends and public holidays. Phone support is available Monday–Saturday during office hours. Critical hosting issues (downtime, security) are handled any time, day or night.

Log in to the Client Portal and open a new ticket from your dashboard. Every ticket is assigned to a specialist — not a general queue — and tracked until it's fully resolved.

Yes — we accept both USD and ZWL. Local payment options including EcoCash and bank transfer are available. Contact us on WhatsApp or via email for the current ZWL equivalent and payment details.

Message us on WhatsApp immediately — prefix your message with "URGENT" and our team will escalate it straight away. We also have 24/7 monitoring, so we may already be aware and working on it.

Browse our hosting plans to find the right package, or chat with us on WhatsApp and we'll recommend the best fit based on your needs and budget. No jargon, no pressure.